Since the beginning of Natural Language Processing, researchers have been highly
interested in the idea of equipping machines with the ability to think, understand, and …

Banking process has been very complicated since years. People often want to enquire
about bank's policies on the bank counter and since the policies are sometimes confusing, it …

Communicating with employees through forums and emails has become an increasingly
popular way for many multinational companies to provide human resource services in real …

This article presents a thorough examination of eight state-of-the-art AI chatbots that are
designed for general use. Through detailed descriptions and empirical research, which …

In recent years, the banking sector has witnessed a significant transformation in customer
service delivery, primarily driven by advancements in cloud computing and artificial …

In times of fiercely competitive markets, customer satisfaction and customer service becomes
more and more important. As a result, many businesses today face the problem of …

Human-computer interaction (HCI) is an area of interest which plays a major role in
understanding the interaction between humans and machines. Dialogue systems or …

Due to technological advancements, the healthcare industry has witnessed the emergence
of innovative solutions, and one such solution is the healthcare Chatbot. The primary …

Chatbot survey are check the current world wide status with the latest related work. With the
advances in Artificial Intelligence, machines have started to impersonate different human …

Though artificial intelligence (AI) can benefit customer service, there are also user
acceptance and quality concerns. We investigate these challenges that impact AI preference …