The healthcare sector represents one of the most significant segments of the economy. A
reliable healthcare system ensures a strong economy by increasing life expectancy …

Artificial intelligence (AI) is the key technology in the new disruptive technological innovation
and industrial transformation. AI has very wide application in finance and banking. The …

Chatbots are currently attracting a lot of attention and considered to have great potential in
many domains such as customer service, retail, and healthcare. Gartner [1] predicts that …

Customer support has become one of the most important communication tools used by
companies to provide before and after-sale services to customers. This includes …

In recent years, the application of chatbots evolved rapidly in numerous fields and received
increasing attention in the academic and industrial communities. In this paper, we present a …

Chatbots, with current technologies that can interpret natural language and engage in
human-like conversation, are becoming increasingly popular in the customer support sector …

In this study, we developed predictive models to address the problem of chatbot
abandonment, a problem that can result in losing business opportunities. Specifically, we …

Artificial intelligence (AI) technologies have been around for more than fifty years. However,
current improvements in processing power, the accessibility of huge amounts of data, and …

Chatbots have become the go-to platform for users to receive answers to their queries. They
are now being used by many businesses too to provide their customers with a virtual …

Amid the development of artificial intelligence technologies such as deep learning and
natural language processing, chatbots are our society's most extensively used services …