Developing a corporate chatbot for a customer engagement program: A roadmap

F Castro, P Tedesco, H Alves, JP Quintino… - … Computing Theories and …, 2018 - Springer
There has been a steady increase in the popularization of chatbots solutions in recent years,
in different areas, where the interface with users are replaced by software trained to answer …

A literature survey of recent advances in chatbots

G Caldarini, S Jaf, K McGarry - Information, 2022 - mdpi.com
Chatbots are intelligent conversational computer systems designed to mimic human
conversation to enable automated online guidance and support. The increased benefits of …

[PDF][PDF] Synergizing Deep Learning with Meta-Analytical Techniques for Enhanced AI Chatbot Systems

A Ali - 2024 - easychair.org
This study explores the integration of deep learning methodologies with meta-analysis
techniques to enhance the capabilities of AI chatbot systems. By combining the power of …

Method of ChatBot implementation using bot framework

KY Kim - The Journal of Korea Institute of Information …, 2022 - koreascience.kr
In this paper, we classify and present AI algorithms and natural language processing
methods used in chatbots. A framework that can be used to implement a chatbot is also …

Chatbots for Business and Customer Support

SJH Shah - Trends, Applications, and Challenges of Chatbot …, 2023 - igi-global.com
Artificial intelligence (AI)-driven chatbots have established themselves as standard front-line
solutions for companies looking to update consumer experiences while maximizing client …

Chatbots for troubleshooting: A survey

C Thorne - Language and Linguistics Compass, 2017 - Wiley Online Library
Chatbots are artificial agents designed to engage in text‐based conversations (chats) with
end users. They can be seen as a restricted kind of dialog system that deals with written …

Intelligent Healthcare Chatterbot (HECIA): case study of medical center in Malaysia

V Kasinathan, FS Xuan, MH Abd Wahab… - … IEEE Conference on …, 2017 - ieeexplore.ieee.org
This paper presents an expert system for detecting and diagnosing possible illnesses
among patients using a natural language interface of a chatterbot. The Intelligent Healthcare …

Focused domain contextual AI chatbot framework for resource poor languages

A Paul, A Haque Latif, F Amin Adnan… - Journal of Information …, 2019 - Taylor & Francis
In today's business world, providing reliable customer service is equally important as
delivering better products for maintaining a sustainable business model. As providing …

ParichartBOT: a chatbot for automatic answering for postgraduate students of an open university

S Sakulwichitsintu - International Journal of Information Technology, 2023 - Springer
Chatbot acts on behalf of the service provider as an artificial person, who through
conversation, gives users a satisfying experience. Collecting data for chatbot development …

[PDF][PDF] Artificial Intelligence Chatbot Advisory System

CU Betrand, OU Ekwealor… - Int. J. Intell. Inf. Syst, 2023 - pdfs.semanticscholar.org
A chatbot is an intelligent agent that aims at providing a better, easier way to handle
activities through smartphones or PCs by simulating the interaction between humans and …