How brand symbolism, perceived service quality, and CSR skepticism influence consumers to engage in citizenship behavior

B Dalal, A Aljarah - Sustainability, 2021 - mdpi.com
Brand symbolism, which stems from the vitality of the brand and feeds self-symbolism and
social symbolism, has become an increasingly important strategy for firms to enhance …

An integrative approach to the nexus of brand loyalty and corporate social responsibility

S Kataria, VK Saini, AK Sharma, R Yadav… - International Review on …, 2021 - Springer
Corporate social responsibility (CSR) is a strategic tool that empowers competitive
differentiation through coagulation of societal and business objectives. Against this context …

The impact of corporate social responsibility (CSR) performance and perceived brand quality on customer-based brand preference

M Tingchi Liu, I Anthony Wong, G Shi, R Chu… - Journal of Services …, 2014 - emerald.com
Purpose–This paper aims to investigate how corporate social responsibility (CSR)
performance (ie to the environment, society and stakeholders) and perceived brand quality …

The CSR imperative: How CSR influences word-of-mouth considering the roles of authenticity and alternative attractiveness

S Markovic, O Iglesias, Y Qiu… - Business & …, 2022 - journals.sagepub.com
Customers are increasingly talking positively about brands that are socially responsible and
authentic. However, little empirical research has related corporate social responsibility …

[PDF][PDF] The effects of corporate social responsibility (CSR) initiatives on brand image, brand prestige, and behavioral intention

H Lho, J Park, J Yu - … Journal of Tourism and Hospitality Research, 2019 - researchgate.net
This study aims to verify the effects of hotel corporate social responsibility (CSR) initiatives
on perceived brand image, brand prestige, and customer behavioral intention. The research …

The effect of CSR on corporate image, customer citizenship behaviors, and customers' long-term relationship orientation

M Kim, X Yin, G Lee - International Journal of Hospitality Management, 2020 - Elsevier
With the expansion of corporate social impact, corporate social responsibility (CSR)
activities have been regarded as a critical factor for corporate management. There is a need …

Consumers' responses to corporate social responsibility initiatives: The mediating role of consumer–company identification

X Deng, Y Xu - Journal of Business Ethics, 2017 - Springer
In order to explore the mechanism of consumer responses to corporate social responsibility
(CSR), this paper constructs a research framework including CSR, consumer–company …

Corporate social responsibility and its effects on brand trust

AJ Barnes - 2011 - openrepository.aut.ac.nz
Research identified that corporate social responsibility (CSR) has had a positive impact on
consumer behaviour, but even so little was known about these effects (Sen & Bhattacharya …

How relatedness-supportive CSR enhances brand happiness: a relationship motivation theory perspective

FG Gilal, NG Gilal, RG Gilal, Z Yang - International Journal of Bank …, 2024 - emerald.com
Purpose The goal of this paper is twofold:(1) to investigate how relatedness-supportive
corporate social responsibility (CSR) initiatives influence brand happiness among retail …

Perceived corporate social responsibility and customers' behaviors in the ridesharing service industry

MM Jeon, S Lee, M Jeong - International Journal of Hospitality Management, 2020 - Elsevier
This study aimed to investigate how a firm's corporate social responsibility (CSR) practices
affect customers' attitudes, their self-brand connection, and, in turn, brand preference with …