The background to general user needs assessment, including its value in service design
and development, and the range of applicable methodologies is discussed. The diverse …

Visually impaired people have the same information needs as sighted people. Just as
sighted people might read a newspaper, listen to a CD or download electronic information …

This paper reports on a 1999 study of services to visually impaired users in United Kingdom
(UK) public libraries. Data were gathered using a mail questionnaire survey of all UK public …

Purpose–The paper addresses the importance of clarifying terminology such as visually
impaired and related terms before embarking on accessibility studies of electronic …

The Integrated Accessible Library: A model of service development for the 21st century
makes the case for a national initiative to make all library and information services …

Reports the key findings from a project, undertaken by the Library and Information Statistics
Unit, Loughborough University (LISU) and funded by Resource: The Council for Museums …

Providing service to visually impaired persons can provide a special challenge to librarians.
This article provides suggestions on making libraries more accessible. Both technological …

The book takes account of the key fact that to maximize their potential, people must have
lifelong access to the information and services offered through books and libraries. Whether …

Purpose The purpose of this paper is to review the library and information science literature
related to the accessibility of digital resources by individuals with mental, physical or other …

There have been significant developments in the study of user needs during the last twenty
years. This paper examines, synthesizes, and, on a narrower scale, analyzes such …