Purpose—The study aims to examine the mediating role of frontline employee job
satisfaction in the relationship between abusive customer behaviour and employee turnover …

Purpose Within the retail banking sector, the customer-centric business model has become
an important and new business trend in recent years. The enhancement of the frontline …

Understanding attitudes and behaviors at workplace develop organizational knowledge and
capabilities to increase quality of services and help in retaining competent and skillful …

Purpose–The purpose of this paper is to examine the effects of problematic customer
behaviors on customer service employee attitudes and subsequent turnover intentions from …

The purpose of this study is to examine the presence of toxic leadership in banking sector of
Pakistan with its influence on various job related outcomes which are psychological …

Employees' turnover intention is a major problem facing the banking industry in Nigeria
especially in this post-consolidation era. However, earlier studies on employees of …

Extant literature revealed that job satisfaction has negative effect on employee turnover
intention. Despite loss of job satisfaction and high turnover intention among many bank …

This study develops and tests a turnover intentions model, which examines the effects of
frontline employees' perceptions of management concern for employees and customers on …

Organizations spend a lot on their workforces in terms of orientation and training,
developing, preserving them in their organization. Therefore, administrators at all expenses …

Purpose Based upon social exchange theory, this study investigates the mediating effect of
consumers' trust in banking industry frontline employees on two relationships:(1) the relation …