Implementation of the Australian Hospital Patient Experience Question Set (AHPEQS): a consumer-driven patient survey
CH Jones, J Woods, NK Brusco… - Australian Health …, 2021 - CSIRO Publishing
Objective In 2018 the Australian Commission on Quality and Safety in Health Care released
a new consumer driven Australian Hospital Patient Experience Question set. The objective …
a new consumer driven Australian Hospital Patient Experience Question set. The objective …
Patients' experiences in Australian hospitals: a systematic review of evidence
Objective Patients are uniquely positioned to provide insightful comments about their care.
Currently, a lack of comparable patient experience data prevents the emergence of a …
Currently, a lack of comparable patient experience data prevents the emergence of a …
Standardising the collection of patient-reported experience measures to facilitate benchmarking and drive service improvement
KL Withers, S Puntoni, S O'Connell… - Patient Experience …, 2018 - pxjournal.org
Patient experience teams in NHS Wales' Health Boards and Trusts are working across the
country to collect patient experience feedback from members of the public who access …
country to collect patient experience feedback from members of the public who access …
Patients' experiences in Australian hospitals: a rapid review of evidence
Background Patients are uniquely positioned to provide insightful comments about their
care. Currently, a lack of comparable patient experience data prevents the emergence of a …
care. Currently, a lack of comparable patient experience data prevents the emergence of a …
Associations between patient experiences and clinical outcomes: a cross-sectional data linkage study of the Australian private healthcare sector
Methods Secondary analysis was undertaken of a cross-sectional, de-identified Australian
private health insurer's patient perspectives of care survey (the Hospital Consumer …
private health insurer's patient perspectives of care survey (the Hospital Consumer …
What do patients really want? An in-depth examination of patient experience in four Australian hospitals
Background Patient satisfaction is an important outcome measure guiding quality
improvement in the healthcare setting while the patient-centred care movement places …
improvement in the healthcare setting while the patient-centred care movement places …
Usability of patient experience surveys in Australian primary health care: a scoping review
Monitoring patient experience is essential for stimulating innovation in health care and
improving quality and accountability. Internationally, standardised approaches are used to …
improving quality and accountability. Internationally, standardised approaches are used to …
Strategies and challenges for monitoring patient experience at the local level
Patient experience is widely regarded as a key element of healthcare quality. In England,
this recognition is formalised in the National Health Service's (NHS) defined view of quality …
this recognition is formalised in the National Health Service's (NHS) defined view of quality …
Rethinking policy approaches to measuring and improving patient experience
G Robert, J Cornwell - … of Health Services Research & Policy, 2013 - journals.sagepub.com
Patients' experiences are increasingly central to assessing the performance of health care
worldwide. Alongside measures of clinical effectiveness and patient safety, the patients' …
worldwide. Alongside measures of clinical effectiveness and patient safety, the patients' …
Hospitalization from the patient perspective: a data linkage study of adults in Australia
Objective Evidence of the patient experience of hospitalization is an essential component of
health policy and service improvement but studies often lack a representative population …
health policy and service improvement but studies often lack a representative population …