Purpose The purpose of this review is to systematically understand the development of
enterprise social media (ESM) research, quantitatively analyze the landscape and track the …

ABSTRACT Introduction of Enterprise Social Media (ESM) in organizations is driven by a
need to improve communication and knowledge sharing within the enterprise. Studies show …

This bibliometric review explores the role of social media in small-and medium-sized
enterprises (SMEs) by examining the current literature and identifying research gaps. A …

As the backbone of the economy from various countries, SMEs use social media in their
business activities. This study aims to determine trends and maps in social media and SMEs …

The COVID-19 outbreak has changed the way organizations work. Now employees can
work remotely from anywhere and it is predicted to stay that way even after the pandemic …

Evidently, online voice of customers (VoC) expressed in social media has emerged as
quality data for researchers who are willing to conduct customer-driven business …

Purpose Enterprise social media (ESM) applications offer new opportunities for
organizations to mobilize employees for open innovation, by promoting innovation beyond …

Enterprise social media (ESM) is an emerging platform based on Web 2.0 that allows
employees to communicate and collaborate. Despite its numerous opportunities and …

The study conducts a comprehensive retrospective analysis of the social media marketing
literature along with text mining and bibliometric analysis using data obtained from the …

In just one decade, social media have revolutionized the life of many people and thus
attracted much attention, not only from industry, but also academia. To understand how …