Net promoter score (NPS) is a market research metric that measures customer's satisfaction
and its analysis is combined with various parameters/drivers. The paper addresses a core …

Monitoring of Customer Experience (CX) is based on surveys which include metrics like the
Net Promoter Score (NPS) and the customer satisfaction on experience attributes (eg, call …

Net Promoter Score or System (NPS) is globally a leading management system for
measuring and improving customer experience (CX). It is a straightforward metric and a …

The success of a company depends upon the strategy, technology, finance, and more
importantly, the performance and competence of its employees. To efficiently manage the …

Customer Experience (CX) is monitored through market research surveys, based on metrics
like the Net Promoter Score (NPS) and the customer satisfaction for certain experience …

Artificial Intelligence is the new prime factor for paradigm shift of the new age technologies. It
has created a new realm in every field-from education to entertainment or from …

This paper analyzes the architecture of an application programming interface (API)
developed for a novel customer experience tool. The CX tool aims to monitor the customer …

Artificial intelligence's (AI) importance in customer service has significantly expanded in our
daily lives. Businesses and customers are already swiftly adjusting to the new reality thanks …

Deep neural networks (DNNs) are currently among the most commonly used machine
learning methods in content understanding such as computer vision and natural language …

Understanding the relationship between attribute performance (AP) and customer
satisfaction (CS) is crucial for the hospitality industry. However, accurately modeling this …