Key Factors Affecting Customer Retention in Digital Banking Applications in Indonesia

W Widjaya, G Michael, A Gui - 2024 Second International …, 2024 - ieeexplore.ieee.org
Digital banking has revolutionized traditional banking systems, replacing conventional
methods with advanced digital options and a broader range of digital services. This …

The Effect of Information System Success Model, Information Security, and Customer Satisfactions on Digital Bank Applications

A Gui, GMI Santosa, AA Pitchay… - 2023 6th International …, 2023 - ieeexplore.ieee.org
The digital bank services can be defined as banking services or activities using electronic or
digital facilities owned by the Bank, and/or through digital media owned by prospective …

Analysis Factors that Influence the Intention to Use Digital Banks in Indonesia

RD Septiani, VM Dominic, A Gui… - … on Emerging Trends …, 2024 - ieeexplore.ieee.org
Technology that has developed rapidly can help humans in their daily activities. Technology
is also developing in the banking world, starting with online transactions, and even digital …

Factors affecting digital banking customer satisfaction in Indonesia using D&M model

D Wiryawan, J Suhartono… - 2022 10th International …, 2022 - ieeexplore.ieee.org
Digital banking is one of the banking services provided to customers, where all services are
not carried out by visiting the bank in question, but all through applications or digital …

Analyzing the Factors Influencing the Use of Digital Banking Services among Generation Z

BA Faridi, RA Yunanda… - 2024 2nd International …, 2024 - ieeexplore.ieee.org
The growth of transaction values in the digital banking sector in Indonesia has experienced
substantial expansion. Generation Z has transitioned into the realm of digital banking …

PROCEEDINGS International Conference on Banking and Finance: Digital Financial Services Revolution: Challenges and Inclusive Opportunities Toward …

A Bahtiar, N Wulandari, D Medina, S Samwong… - 2023 - repository.ibs.ac.id
The conference is initiated by Indonesia Banking School as a response to the changes of
financial services industry globally. A decade ago, traditional financial services institutions …

Analysis and Evaluation of User Interest Factors on Intention to Use Digital Bank

F Tio, S Sanjaya, N Limantara - 2023 International Conference …, 2023 - ieeexplore.ieee.org
Everything is now digital, and technology is becoming more advanced. For example, during
the COVID-19 pandemic, people used cashless payments more frequently for all …

Factor Affecting Intention to Use Digital Banking: A Research in Indonesia

I Zaki, E Halim, M Hebrard - 2023 International Conference on …, 2023 - ieeexplore.ieee.org
The evolution of information technology, societal demands on an application's operating
system, and the increasing specifications and sophistication of smartphones necessitate …

Factors Influencing Indonesian Consumers to Use Digital Banking

C Tanika, MP Hartanto, M Tanjung - … Conference on Informatics …, 2022 - ieeexplore.ieee.org
In Indonesia, digital banking has expanded and expanded rapidly. According to the central
bank, Bank Indonesia, the volume of electronic money transactions has climbed by 41, 35 …

Customer Satisfaction of Using Digital Wallet During Post–COVID 19

MM Tantra, Y Sinatra, J Jonathan - … Conference on Computer …, 2023 - ieeexplore.ieee.org
During post–COVID 19 in Indonesia government encouraged their people to use digital
payment to prevent any close contact between people that can increase the spread of …