The effects of nonwork and personal resources on frontline bank employees' work engagement and critical job outcomes

OM Karatepe, A Ozturk, TT Kim - International Journal of Bank …, 2019 - emerald.com
Purpose The purpose of this paper is to propose a research model that investigates work
engagement as a mediator of the effect of family support on proclivity to leave work early, in …

The effects of work‐family conflict, emotional exhaustion, and intrinsic motivation on job outcomes of front‐line employees

OM Karatepe, M Tekinkus - International Journal of Bank Marketing, 2006 - emerald.com
Purpose–The purpose of this study is to investigate the effects of work‐family conflict,
emotional exhaustion, and intrinsic motivation on front‐line employees' job performance, job …

High-involvement work practices, work engagement and their effects on bank employees' turnover intentions: the moderating role of functional competence

MS Islam, M Amin, F Feranita… - International Journal of …, 2023 - emerald.com
Purpose This study aims to propose and examine a research model where work
engagement mediates the impacts of high-involvement work practices (HIWPs) on bank …

Frontline employees' engagement and business performance: the mediating role of customer-oriented behaviors

B Ghlichlee, F Bayat - Management Research Review, 2021 - emerald.com
Purpose Within the retail banking sector, the customer-centric business model has become
an important and new business trend in recent years. The enhancement of the frontline …

Interactive effects of personal and organizational resources on frontline bank employees' job outcomes: The mediating role of person-job fit

AS Sengupta, U Yavas, E Babakus - International Journal of Bank …, 2015 - emerald.com
Purpose–The purpose of this paper is to investigate the mediating role of person-job (PJ) fit
on the impact of organizational resources (training and service technology), and a personal …

Work engagement as a mediator of the effects of personality traits on job outcomes: A study of frontline employees

OM Karatepe, M Aga - Services Marketing Quarterly, 2012 - Taylor & Francis
A research model investigating work engagement as a mediator of the effects of job
resourcefulness and customer orientation on job satisfaction, affective organizational …

Relationships between organizational support, customer orientation, and work outcomes: A study of frontline bank employees

U Yavas, E Babakus - International Journal of Bank Marketing, 2010 - emerald.com
Purpose–This paper seeks to examine the nature of relationships between six
organizational support mechanisms, a personal resource, and selected psychological and …

How do work–life support practices impact bank employees' subjective well-being?

I Roy, MS Arefin, MS Rahman - Personnel Review, 2023 - emerald.com
Purpose Based on the social exchange theory, the paper aims to explore the effects of work–
life support (WLS) practices on subjective well-being through work engagement and job …

The effect of job resourcefulness on role stress, emotional exhaustion and overall performance: A study of frontline bank employees

OM Karatepe, M Aga - Journal of Financial Services Marketing, 2013 - Springer
This article develops and tests a conceptual model that examines the effects of co-worker
support and job resourcefulness on role stress, emotional exhaustion and job performance …

Antecedents and consequences of job engagement: Empirical study of bank employees

SB Chhetri - Business Perspectives and Research, 2017 - journals.sagepub.com
Job engagement has been widely studied in the present scenario in developed countries as
the issue of disengaged workforce is creating a concern among practitioners. As global …