Though customer engagement (CE) and customer experience (CX) are recognized as key
research priorities, empirically derived insight into their association with tourism customers' …

Purpose The business ambiguity because of COVID-19 has brought the tourism industry
under stress. Using the service-dominant-logic and elaboration-likelihood-model, this study …

This research note explored the less-understood relationships between customer delights
and revisit intention. We draw on extant literature to develop and propose a new conceptual …

Tourism destinations are increasingly offering experiential services to promote the
development of their competitive advantage. This research investigates the effects of …

This research applied consumer involvement theory to describe, interrelate, and explain the
repeat visit phenomenon and empirically tested the effect of past experience on tourists' …

Although the existing literature has suggested that tourists' experience co-creation during or
after trips benefits destination loyalty, knowledge of how pre-trip behavior impacts future …

Customer engagement (CE) narrows the focus of experience to the interactive, value co-
creative process between customers and company. Despite a few attempts measuring …

This study aims to assess collective impacts of a bundle of travel determinants, which
include destination image, travel satisfaction, travel motivation, and travel inhibitors, on …

Focusing on Turkish tourism, this exploratory research set out to provide destination
managers and marketers with an analytic insight into how repeat and first-time visitors …

The experience economy is taking a growing role in contemporary societies. In line with
these developments, tourism destinations are increasingly offering experiential services to …