The growing popularity of robot-related research contexts in hospitality and tourism calls for
in-depth analysis of how different product/service designs strategies integrating robots may …

Hospitality firms are exploring opportunities to incorporate innovative technologies, such as
robotics, into their operations. This qualitative study used focus groups to investigate diner …

Purpose The purpose of this paper is to investigate travellers' behaviour and examine their
reactions to high-tech hotels offering robotic services to customers. Design/methodology …

As the role of service robots has become increasingly important in service encounters,
existing literature has widely adopted the technology acceptance model to understand …

Purpose This study aims to understand the theme park visitors' perceived robotic qualities
featured in four different robots, assess their robotic functions and consumers' loyalty toward …

Purpose This paper aims to provide a comprehensive review of research on robotics in
travel, tourism and hospitality, and to identify research gaps and directions for future …

As various types of robots increasingly influence consumers' service experiences,
companies need to consider how to be competitive in this new artificial intelligence and …

Purpose This paper aims to explore theme park visitors' attitudes toward interacting with
robots and investigated the qualities and functions of robotic servers and their influence on …

Purpose The purpose of this study is to reveal the research trends in guest experiences of
service robots in the hospitality industry. Design/methodology/approach In this study, a …

Purpose The hospitality industry in developed countries is under pressure due to labor
shortages and it is likely more food and beverage operations will have to be automated in …