The COVID-19 pandemic and the development of information technology use in recent
years have caused changes in people's behavior patterns and preferences in using digital …

Banking is one of the most important industries in the Indonesian economy. The banking
sector provides a variety of products including financial-related services. This research aims …

This study aims to analyze the effect of Trust and Service Quality on customer satisfaction
and loyalty. This research method uses a questionnaire with 100 respondents from bank …

The digital insurgency is troublemaking the association between banks and their customers,
and new features constantly seem to upgrade client experience. A digital transformation …

This study aims to determine the effect of service quality and customer relationship
marketing on customer loyalty with trust as a mediating variable. This research was …

Electronic services combine two trends: the shift of the conventional economy due to the
expansion of the information economy and the digital network system, which includes e …

The purpose of this study was to determine and analyze:(1) service quality;(2) Trust;(3)
Consumer Satisfaction and (4) The Influence of Service Quality Performance and Trust on …

Customer satisfaction is an important factor in the success of an institution or company. It
causes the firm to strive to provide the best service to its customers to create customer …

Bank merupakan lembaga yang bergerak di bidang jasa keuangan. Bank juga berperan
sebagai agen pembangunan dalam pembangunan nasional, dimana bank menyalurkan …

This research is to determine the effect of Brand Image, Online Service Quality, and Ease of
Use on purchasing decisions with Trust as a mediating variable. The population in this study …