People are interacting increasingly with systems through voice assistants and chatbots
sectors such as banking and financial are adopting them to create more responsive …

Text-based chatbots are implemented in the financial sector to enhance the relationship
between the customer and services provided by the sector, and also to address external …

In view of the advantages of chatbots and the bright prospects of development combined
with the growth of mobile utilisation, companies tend to use chatbots increasingly as tools …

In recent years, the banking sector has witnessed a significant transformation in customer
service delivery, primarily driven by advancements in cloud computing and artificial …

Banking process has been very complicated since years. People often want to enquire
about bank's policies on the bank counter and since the policies are sometimes confusing, it …

Chatbots have become the go-to platform for users to receive answers to their queries. They
are now being used by many businesses too to provide their customers with a virtual …

The use of chatbots is more common in our everyday lives than ever before. However, few
studies have been conducted comparing the differences between text-and voice-input …

In recent times, banks have increasingly started using chatbots to offer round-the-clock
customer service. However, customers experience with this type of technology is not well …

Chatbots are the next big technological evolution in the realm of conversational assistants
and voice assistants in the modern technology era. A chatbot, sometimes known as a bot, is …

The convergence of artificial intelligence (AI) and financial technology (fintech) has
revolutionized the way banks and financial institutions communicate with customers. This …