The article examines modern models of quality of local self-government bodies' activities
aimed at improving the quality of municipal services: TQM schools; standardized models of …

The author of the article raises questions about the theoretical content of the concept of"
quality" in the conditions of a complex stage of the modern development of territorial …

The article considers the Quality of life dependence of the quality of public governance. In
this view the author examines various ways of improving the quality of activities carried out …

t was found that one of the main provisions of the ISO 9000 standard is customer satisfaction
through the production of products or the provision of services with characteristics that meet …

The article proposes the organizational-economic mechanism to improve the quality of
housing and communal services, based on the detection of imbalances between consumer …

The purpose of this article is to analyze the stage of applying the legislation regarding the
development and implementation of the internal management control system, taking into …

Abstract Development of a methodology for assessing the Quality Management entities in
the Public Sector is an important scientific and practical problem of Economic Research …

In the article the system of monitoring and estimation of quality as the major element of
realization of the client-oriented approach in the sphere of housing and communal services …

As Russia enters world economy, the development of market institutions, and the
strengthening of economic and political competition, the behavior of elements of the …

Formation of criteria of an assessment of quality of the state services allows to perform
measurements in the field of satisfaction of citizens with the received services and forms a …