This study theorized and examined the influence of the interaction between Service-
Oriented high-performance work systems (HPWSs) and service leadership on collective …

Prior research on high-performance work systems (HPWSs) has extensively examined their
effects on establishment-or firm-level performance in manufacturing settings. This study …

Purpose The purpose of this paper is to investigate how and when service-oriented high-
performance work systems (HPWS) impact employees' service performance …

Integrating social exchange and psychological contract theories, this study examines how
perceived service-oriented high-performance work systems (service-oriented HPWS) …

Extant research on high-performance work systems (HPWSs) has primarily examined the
effects of HPWSs on establishment or firm-level performance from a management …

Integrating the strategic human resource management research with the multiple‐
stakeholder view of organizational climate, in this study we propose that the human resource …

When employees in a service profit chain receive quality internal services, they provide
quality services to external customers, but extant research does not address what connects …

High-contact service industries are characterized by close interaction between service
employees and customers, and diverse customer needs. Such characteristics pose a great …

Abstract Service climate captures employees' consensual perceptions of organizations'
emphasis on service quality. Although many studies have examined the foundation issues …

The purpose of this paper is to examine if there is a relationship between the
interdependence among different components of service culture and performance. This …