How and when authentic leadership promotes prosocial service behaviors: A moderated mediation model
HY Teng, O Yi - International Journal of Hospitality Management, 2022 - Elsevier
Few hospitality scholars have explored the influence of authentic leadership on prosocial
service behaviors (PSBs). The purpose of this research was to investigate the relationships …
service behaviors (PSBs). The purpose of this research was to investigate the relationships …
Paradoxical leadership and hospitality employees' service performance: The role of leader identification and need for cognitive closure
Z She, Q Li, B Yang, B Yang - International Journal of Hospitality …, 2020 - Elsevier
Based on the social identity theory, this study examined the relationship between
paradoxical leadership and employees' service performance in the hospitality industry. Data …
paradoxical leadership and employees' service performance in the hospitality industry. Data …
How does despotic leadership thwart frontline employees' role-related service behaviors? A psychological empowerment perspective
X Sun, K Li, J Cheng - Journal of Hospitality and Tourism Management, 2024 - Elsevier
Frontline employees' role-related service behaviors, including in-role service behaviors and
extra-role service behaviors, are crucial for ensuring customer satisfaction and enhancing …
extra-role service behaviors, are crucial for ensuring customer satisfaction and enhancing …
Authentic leadership and organizational citizenship behaviors: how do harmonious passion and obsessive passion mediate?
CH Yen, TC Han, YS Wen - Journal of Hospitality and Tourism Insights, 2024 - emerald.com
Purpose Among different leadership styles, scant hospitality researchers have studied the
link between authentic leadership and organizational citizenship behaviors (OCBs). This …
link between authentic leadership and organizational citizenship behaviors (OCBs). This …
The impact of exploitative leadership on hospitality employees' proactive customer service performance: A self-determination perspective
Purpose Based on self-determination theory, this research paper aims to explore the
implication of exploitative leadership for hospitality employees' proactive customer service …
implication of exploitative leadership for hospitality employees' proactive customer service …
Humility breeds creativity: the moderated mediation model of leader humility and subordinates' creative service performance in hospitality
Purpose Drawing on the socially embedded model of thriving and the idiosyncrasy credit
model of leadership, this study aims to develop a moderated mediation model to investigate …
model of leadership, this study aims to develop a moderated mediation model to investigate …
Leadership Style and Employees' Commitment to Service Quality: An Analysis of the Mediation Pathway via Knowledge Sharing
Very little attention has been given to understanding the commitment to service quality and
desirable outcomes in the hotel industry. This study investigates the impact of directive and …
desirable outcomes in the hotel industry. This study investigates the impact of directive and …
Driving employees to serve customers beyond their roles in the Vietnamese hospitality industry: The roles of paternalistic leadership and discretionary HR practices
LT Tuan - Tourism Management, 2018 - Elsevier
Our research primarily seeks to assess how paternalistic leadership behaviors–
authoritarianism, benevolence, and morality–influence extra-role customer service via …
authoritarianism, benevolence, and morality–influence extra-role customer service via …
Authentic leadership and engaging employees: A moderated mediation model of leader–member exchange and power distance
This study developed and tested a multilevel, moderated mediation model of whether, how,
and when authentic leadership can affect employee work engagement in a hotel context …
and when authentic leadership can affect employee work engagement in a hotel context …
Transformational leadership, proactive personality and service performance: The mediating role of organizational embeddedness
Purpose This paper aims to examine the impacts of transformational leadership and
employee proactive personality on service performance, the mediation role of organizational …
employee proactive personality on service performance, the mediation role of organizational …
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