Few hospitality scholars have explored the influence of authentic leadership on prosocial
service behaviors (PSBs). The purpose of this research was to investigate the relationships …

Based on the social identity theory, this study examined the relationship between
paradoxical leadership and employees' service performance in the hospitality industry. Data …

Frontline employees' role-related service behaviors, including in-role service behaviors and
extra-role service behaviors, are crucial for ensuring customer satisfaction and enhancing …

Purpose Among different leadership styles, scant hospitality researchers have studied the
link between authentic leadership and organizational citizenship behaviors (OCBs). This …

Purpose Based on self-determination theory, this research paper aims to explore the
implication of exploitative leadership for hospitality employees' proactive customer service …

Purpose Drawing on the socially embedded model of thriving and the idiosyncrasy credit
model of leadership, this study aims to develop a moderated mediation model to investigate …

Very little attention has been given to understanding the commitment to service quality and
desirable outcomes in the hotel industry. This study investigates the impact of directive and …

Our research primarily seeks to assess how paternalistic leadership behaviors–
authoritarianism, benevolence, and morality–influence extra-role customer service via …

This study developed and tested a multilevel, moderated mediation model of whether, how,
and when authentic leadership can affect employee work engagement in a hotel context …

Purpose This paper aims to examine the impacts of transformational leadership and
employee proactive personality on service performance, the mediation role of organizational …