Purpose–The purpose of this research is twofold; first, it attempts to categories customer
demands into challenging and hindrance stressors, second, it investigates the effect of …

Objective: To explore the correlates of medical employee satisfaction and service quality of
Basic Health Units (BHU) in Sargodha Districts. Methodology: Data were collected from two …

Introduction: Customer relationship management (CRM) is a strategy that helps
organizations to build long-term relationship with customer and increase profit through a …

Private hospitals and medical institutions play an important role in bridging the health care
delivery gap in India. In addition to prescribing physicians, various stakeholders such as …

Introduction: Managerial style is a function-based personality that reflects the way of
administration and behavior. Further, managerial style attaches numerous activities and …

Dynamic changes in business environment have led to switch from pursuit of sustained
competitive advantage to transient competitive advantage which enables the firm to adapt …

The prime purpose of this study is to investigate the impact of duality of hierarchical structure
on various employee related outcomes in teaching hospitals. Teaching hospitals in Pakistan …

Many studies from India have documented that patients are not satisfied with their treatment
provided in the hospitals. The common reasons of patient's dissatisfaction are overcrowding …

This study explains the effect of conflicts within individuals and between individuals in the
healthcare industry, and examines their impact on employees' intentions to leave the …

Quality hospital services are always a hope for every user of health services and along with
the development of science and technology, people are increasingly critical in assessing …