ABSTRACT A few studies that investigated the application of robotics in restaurants
explored benefits such as improved financial performance and quality control. The COVID …

As various types of robots increasingly influence consumers' service experiences,
companies need to consider how to be competitive in this new artificial intelligence and …

Purpose Using cognitive appraisal theory, this study aims to propose and test an integrated
framework–comprising robotic service quality, robotic service authenticity, customer …

Although innovative robotic technology plays an important role in the restaurant industry,
there is not much research on it. Thus, this study tried to identify how to form behavioral …

This study investigates the effect of robot‐serviced restaurant's emotional and functional
attributes on the consumer value of robot‐serviced restaurant customers. Further, it analyses …

Purpose The usage of robot waiters in the hospitality industry is growing, thus increasing the
number of human–robot interactions in frontline services. Focusing on robot waiters in …

Purpose This study aims to examine the impact of AI service robots on restaurant customers'
engagement and acceptance and the moderating role of robot anthropomorphism on the …

Purpose This study aims to investigate the impact of both physical and personality-related
anthropomorphic features of an artificial intelligence service robot on the cognitive and …

As an innovative technology, robot services are now used in the tourism industry to enhance
consumer experience. Despite its importance, the impact of robot applications on the …

This study investigated the influence of service robot attributes on customers' hospitality
experience from the perspective of relationship building. Through literature review and a …