Purpose: The purpose of this paper is to apply the concept of consumer innovativeness to
the robotic restaurants field. Design/methodology/approach: A research model including 13 …

Purpose Drawing on anthropomorphism and the stereotype content model, this study aims
to explore the impacts of robot anthropomorphism on hotel guests' word of mouth and …

The COVID-19 virus has led to a rapid increase in demand for robot service restaurants.
However, given the novelty of both, little is known regarding the impact of this technology on …

Despite the pervasiveness of service robots in hospitality industry, it is unclear how highly
human-like service robots elicit aversive effect on consumers' use intention in addition to …

Purpose This study aims to simultaneously examine the influence of demographic,
psychographic and situational factors on consumers' willingness to pay a price premium …

Purpose The purpose of this study is to investigate the robotic restaurant experience of
travellers around the world and understand the components of robotic restaurant …

This study applies experiential value, satisfaction, brand love, brand loyalty, and generation
to identify consumer behavior toward robot baristas providing new non-face-to-face services …

With the dramatic development of AI technology, the concept of robotic hotel is entering the
public's awareness. Although AI application brings in high efficiency, low labor cost and …

The hospitality and tourism industries are increasingly employing service robots to deliver
services to travelers. However, there is scant research on how robot anthropomorphism and …

Cost-saving and sanitation considerations and the challenge of labor shortages have
catalyzed the application of service robots in restaurants. Although service robots can …