Purpose Food delivery robot service (FDRS) is a novel service using autonomous delivery
robots that alters human delivery in mobile food ordering. Despite FDRS companies' …

Integrating two theoretical frameworks, the product level theory and the experience economy
model, this research analyzed and compared robotic technology applications and customer …

Although companies have widely deployed service robots with affective human-likeness,
scant attention has been paid to their negative effects on consumer satisfaction. We adopt a …

Purpose This study aims to explore the antecedents of perceived value and the moderating
effect of trust and the relationship between these antecedents and perceived value in the …

The COVID-19 pandemic has severely affected the restaurant industry due to enforced
closures and limitations on social gatherings, prompting restaurateurs to innovate and adapt …

This study aims to examine the antecedents of storytelling and intention to a behavioral
robot barista coffee shop (RBCS) by exploring experiential values and emotions. For the …

The technology and sociality of service robots in the hospitality industry are integrated into
iTAM from the perspective of human–robot interactions. The empirical results of the …

This study was designed to understand the role of motivated consumer innovativeness in the
context of a robotic restaurant. More specifically, this study proposed that four sub …

Robots and artificial intelligence are essential to the future of the hospitality industry, and
they are receiving increasing interest from hotel managers and researchers. However, the …

Purpose This study aims to investigate the effects of hotel customers' perceived utilitarian
and hedonic values on their intention to use service robots. In addition, the influences of …