This research aims to provide a meaningful discussion on hotels that want to start robot
services by confirming the effect of consumer's self-identity with robot technology on their …

Purpose This paper aims to explore theme park visitors' attitudes toward interacting with
robots and investigated the qualities and functions of robotic servers and their influence on …

The number of restaurants that have added service robots to their operation has increased
recently; however, research on their impact on customers' perceptions and intentions is …

This study examines the influence of the perception of robot appearance and service context
on customers'/tourists' intention to use robots. Four studies confirm a congruity effect …

The purpose of this study is to examine the effects of experiential value and novelty on the
formation of customer satisfaction and behavioral intention towards a robot barista coffee …

Robots and artificial intelligence represent a newly emerging trend in tourism and
hospitality. However, studies examining how cultural perceptions influence tourists' …

Robot use in the service industry has been gaining momentum, not only for potential cost
reduction reasons, but to allow establishments to improve their service quality. However …

Robots are adopted in numerous tourism and hospitality segments, including restaurants.
This study aims to empirically investigate the service robots'(SRs) acceptance among fast …

Restaurants have been using robots to meet the increasing consumer demand for food
customization and safety and contactless service operations. This study identified the …

This study empirically explores passengers' emotional experience of using airport service
robots from the perspective of the stimulus-organism-response (SOR) framework. Our …