This study focuses on the attributes of serving robots, which include “anthropomorphism,”“
animacy,”“likeability,”“intelligence,” and “safety,” and their effect on restaurant customers …

The present study attempts to develop and empirically test a theoretical model of service
robot use acceptance (SRUA) that intends to explain Indian customers' willingness to accept …

Understanding whether and how encountering service robots influences hospitality
consumption emotions helps identify the psychological effects and appropriate scenarios of …

Purpose The purpose of this study is to examine how consumers perceive the importance of
using robot technologies for 12 services evaluated under two categories considering the …

Despite the rise of human-robot interaction research, the mixed findings of human-likeness
in consumer evaluation exist. Focusing on the restaurant sector, this research investigates …

Abstract Service robots have become integral to the service industry in the context of
intelligent upgrading and transformation, both of which affect consumer evaluations of their …

Robots and artificial intelligence (AI) technologies are becoming more prominent in the
tourism industry. Nowadays, consumers are faced with multiple options involving both …

Abstract Service robots (SR) are increasingly valued and embraced; they are here to stay.
Research on collaborative intelligence to better understand robotic-human partnerships is …

As the role of service robots has become increasingly important in service encounters,
existing literature has widely adopted the technology acceptance model to understand …

Purpose This study aims to investigate Generation Z's perception of and experience with
restaurant service robots. Design/methodology/approach Established on the servicescape …