The current study examines how subjective norms, effort expectations, and performance
expectations affect perceived value and quality of hospitality service experiences provided …

Robots have been increasingly common in hospitality and tourism, especially being favored
under the threat of COVID-19. However, people generally do not think robots are …

This study was designed to understand the relationships among the experience economy,
brand attitude, and brand loyalty based on the type of service providers, such as robot …

The COVID-19 pandemic has accelerated the use of contactless service robots in hospitality
industries. However, the key drivers of consumer behaviors against service robots have …

Purpose Robots, as the crystallization of new artificial intelligence, are being applied in
various fields, especially the hotel industry. They are seizing the opportunities, using …

Abstract Service robots are beginning to be a popular choice in the frontline of customer
service. It is important to explore how interacting with humanoid service robots (vs. human …

Purpose Drawing on person–environment fit theory, this study aims to investigate how the
relationships between service task types (ie utilitarian and hedonic service tasks) and …

This study examines the willingness of customers to accept, and their intention to
recommend, the services provided by service robots in restaurants. A mixed-methods …

Technology in the hospitality industry is becoming increasingly important nowadays,
because it has a close relationship with guest satisfaction and behavioral intention. This …

Purpose The purpose of this study is to empirically investigate what aspects of service robot
interactions with customers can lead to meaningful outcomes in the view of customers. The …