Because of continuous improvements in their underlying technologies, customers perceive
frontline robots as social actors with a high level of humanness, both in appearance and …

This study examined the effect of resistance barriers on alternative attractiveness of service
robots and intention to use to explain the effect of innovation resistance against such robots …

Purpose The purpose of this study is to reveal the research trends in guest experiences of
service robots in the hospitality industry. Design/methodology/approach In this study, a …

Over the years, service robots and artificial intelligence (AI) have been gaining traction in the
hospitality sector for frontline service automation. Although a significant body of literature …

This study examines the antecedents of customers' willingness and objection to use
artificially intelligent robotic devices in hospitality services (full-service and limited-service …

Purpose This study aims to compares the effects of different human-like appearances (low
vs. medium vs. high) of service robots (SRs) on consumer trust in service robots (CTSR) …

To explore whether robot hotels will be a future trend, the main purpose of this study is to
increase understanding of the incentives and barriers that influence customers' purchase …

Purpose Robotic chefs are starting to replace human chefs in restaurant industry. Whether
customers have a good food quality prediction may have an important effect on their …

This study combines the customer experience, service robot, and communication literatures
to explore how a service robot's personality affects the overall service robot experience. It …

The restaurant industry has witnessed a dramatic rise of service robots. Previous research
suggests that humanoid service robots are perceived as social entities and thus might lead …