Purpose The purpose of this study is to explore consumer reviews with robotics based on
the five dimensions for evaluating user experiences (ie embodiment, emotion, human …

The growing popularity of robot services blurs the boundaries of robotics and human life.
Concomitant to the trend, many hotel brands have adopted a robot-based automation …

Purpose The main purpose of this study is to investigate the impact of service robots on hotel
visitors' behaviour and to verify the role of anthropomorphism (human likeness) in customer …

An increasing number of hotels and restaurants are using service robots as front-line
employees, yet the lack of consumer trust in service robots affects the service experience. To …

Purpose Given little light has been shed on the preference of Generation Z tourists or tourists
from different cultural backgrounds toward service robot preference in hospitality contexts …

As the hospitality industry has begun adopting service robots to replace frontline human
services, service robots' attractiveness becomes a salient factor in their design and …

Abstract Service robots is an emerging topic in tourism and hospitality industry. The success
of service robots' adoption primarily lies in effective tourist-robot interaction. However, little …

Hospitality firms are exploring opportunities to incorporate innovative technologies, such as
robotics, into their operations. This qualitative study used focus groups to investigate diner …

Purpose The purpose of this study examined the effect of the eight dimensions of consumer
innovativeness on brand satisfaction. In addition, this study investigated how brand …

Robot services have become an essential competitive differentiator in the hospitality and
tourism industry. Seminal studies indicate the need for more profound knowledge about the …