The COVID-19 outbreak has accelerated the development of service robots. However,
service robots in some hotels have been put aside despite successful adoption. This study …

The experience economy of service robots in the restaurant industry was researched in the
present study. The dimensions of the experience economy, which include esthetics …

Although service robots wearing uniforms are increasingly common in hospitality services,
little is known about how robot uniforms affect customers' perceptions and behavioral …

Purpose This study aims to understand the theme park visitors' perceived robotic qualities
featured in four different robots, assess their robotic functions and consumers' loyalty toward …

The growing implementation of robotics in hospitality and tourism requires broader research
into customers' experience with service robots. This study explores human-robot interaction …

The rapid robotization of the hotel industry faces reluctance from frontline employees. This
study aims to explore frontline employees' intentions to use service robots in the hotel …

COVID-19 has changed many aspects of the hospitality and tourism industry, including
technology-oriented and contactless solutions. Despite the increasing number of service …

Service robots are used in all aspects of the service industry and improve business
efficiency dramatically. However, service robot failures are also prevalent. This paper …

While the presence of robots in the hotel industry is undeniable, there remains a wealth of
untapped potential for service robots in shaping and promoting hotel brands. The present …

This study was designed in order to examine how to form behavioural intentions using the
technology acceptance model (TAM) and the theory of planned behavior (TPB) in the …