Normative and informational social influence affecting digital technology acceptance of senior restaurant diners: A technology learning perspective
Acknowledging the rapidly increasing senior population along with restaurant technology
adoption intended to replace the labor shortage, this study investigates how to improve …
adoption intended to replace the labor shortage, this study investigates how to improve …
How to enhance hotel guests' acceptance and experience of smart hotel technology: An examination of visiting intentions
Smart hotel is a novel concept in the hospitality industry, and few studies have examined
hotel consumers' intentions to visit smart hotels. This study investigates the relationship …
hotel consumers' intentions to visit smart hotels. This study investigates the relationship …
The impact of cultural values on the acceptance of hotel technology adoption from the perspective of hotel employees
Technology has been gradually and widely applied to the hotel industry. Nevertheless, even
though the impact of cultural values on technology adoption has been explored by previous …
though the impact of cultural values on technology adoption has been explored by previous …
Customers' acceptance intention of self-service technology of restaurant industry: Expanding UTAUT with perceived risk and innovativeness
HM Jeon, HJ Sung, HY Kim - Service Business, 2020 - Springer
This study validates the unified theory of acceptance and use of technology (UTAUT) model,
extended to include risk and innovativeness as additional factors, to identify antecedents …
extended to include risk and innovativeness as additional factors, to identify antecedents …
Bridging the gap: An interview study on frontline employee responses to restaurant technology
S Christ-Brendemühl - International Journal of Hospitality Management, 2022 - Elsevier
Digital technology that complements the personal interactions between customers and
frontline employees (FLEs) has the potential to enhance service delivery in full-service …
frontline employees (FLEs) has the potential to enhance service delivery in full-service …
The impact of fast-food restaurant customers' digital transformation on perceived value and well-being
MYI Helal - Journal of Hospitality and Tourism Technology, 2023 - emerald.com
Purpose Hospitality businesses are changing digitally to meet customer demands, provide
value and stay competitive. Prior hospitality studies examined customers' technology …
value and stay competitive. Prior hospitality studies examined customers' technology …
[HTML][HTML] Hotel service innovation with smart technologies: exploring consumers' readiness and behaviors
This research investigated consumer behaviors for a smart hotel, which is driven by
innovative technologies along with the fourth industrial revolution. Considering its enormous …
innovative technologies along with the fourth industrial revolution. Considering its enormous …
The impact of consumers' attitudes towards technology on the acceptance of hotel technology-based innovation
VTP Cheng, R Guo - Journal of Hospitality and Tourism Technology, 2021 - emerald.com
Purpose Technology-based innovation (TBI) is a primary approach across the hospitality
industry to improve customer experience. It is essential to know the critical factors that affect …
industry to improve customer experience. It is essential to know the critical factors that affect …
[PDF][PDF] Segmenting hotel customers based on the technology readiness index
The extent to which hotel guests accept and use technology both during a hotel stay and on
their own can be a useful means of segmenting guests. One excellent mechanism for …
their own can be a useful means of segmenting guests. One excellent mechanism for …
[HTML][HTML] Smart hotels and sustainable consumer behavior: Testing the effect of perceived performance, attitude, and technology readiness on word-of-mouth
Many recent studies with the topic of innovative technologies have been executed in the
viewpoint of adoption/readiness of one specific cutting-edge technology in the hospitality …
viewpoint of adoption/readiness of one specific cutting-edge technology in the hospitality …