Metaverse for service industries: Future applications, opportunities, challenges and research directions

T Jung, J Cho, DID Han, SJG Ahn, M Gupta… - Computers in Human …, 2023 - Elsevier
Although the metaverse is still in the early stages of development and implementation, it has
the potential to revolutionize the way how businesses can interact with customers through …

Marketing in the Metaverse: Conceptual understanding, framework, and research agenda

KG Barrera, D Shah - Journal of Business Research, 2023 - Elsevier
A hyper-connected digital universe referred to as the 'metaverse'bears the promise of
fundamentally changing how consumers, brands, and firms will transact and interact in a …

A buzzword, a phase or the next chapter for the Internet? The status and possibilities of the metaverse for tourism

W Wei - Journal of Hospitality and Tourism Insights, 2024 - emerald.com
Purpose Growing recognition of the metaverse has implied its far-reaching impacts on the
tourism and hospitality industry. This paper sets out to detail the status of metaverse-related …

[HTML][HTML] Metaverse beyond the hype: Multidisciplinary perspectives on emerging challenges, opportunities, and agenda for research, practice and policy

YK Dwivedi, L Hughes, AM Baabdullah… - International journal of …, 2022 - Elsevier
The metaverse has the potential to extend the physical world using augmented and virtual
reality technologies allowing users to seamlessly interact within real and simulated …

[HTML][HTML] Chasing metaverses: Reflecting on existing literature to understand the business value of metaverses

A Polyviou, IO Pappas - Information Systems Frontiers, 2023 - Springer
Metaverses refer to immersive virtual worlds in which people, places, and things of the
physical world are represented by their digital representations. The wide adoption of …

[HTML][HTML] Advances in metaverse investigation: streams of research and future agenda

M Trunfio, S Rossi - Virtual Worlds, 2022 - mdpi.com
The metaverse has increasingly attracted the attention of academics and practitioners, who
attempt to better understand its theoretical foundations and business application areas. This …

Unfolding the impacts of metaverse aspects on telepresence, product knowledge, and purchase intentions in the metaverse stores

RMS Jafar, W Ahmad, Y Sun - Technology in Society, 2023 - Elsevier
The metaverse is a confluence of several technical breakthroughs that promotes social and
economic engagement, resulting in a novel and immersive online purchasing experience …

Decision intelligence and modeling, multisensory customer experiences, and socially interconnected virtual services across the metaverse ecosystem

E Nica, M Poliak, GH Popescu, IA Pârvu - Linguistic and Philosophical …, 2022 - ceeol.com
This article reviews and advances existing literature concerning decision intelligence and
modeling, multisensory customer experiences, and socially interconnected virtual services …

Metaverse marketing: How the metaverse will shape the future of consumer research and practice

YK Dwivedi, L Hughes, Y Wang… - Psychology & …, 2023 - Wiley Online Library
The initial hype and fanfare from the Meta Platforms view of how the metaverse could be
brought to life has evolved into an ongoing discussion of not only the metaverse's impact on …

[HTML][HTML] Social interactions in the metaverse: Framework, initial evidence, and research roadmap

T Hennig-Thurau, DN Aliman, AM Herting… - Journal of the Academy …, 2023 - Springer
Real-time multisensory social interactions (RMSIs) between people are at the center of the
metaverse, a new computer-mediated environment consisting of virtual “worlds” in which …