This mixed‐methods study presents a comparative analysis of the use and perceived
usefulness of Facebook and Twitter, among Swedish citizens and crisis communication …

Many businesses have commenced using social media for crisis communication with
stakeholders. However there is little guidance in literature to assist organisational crisis …

The involvement application and use of crisis and emergency management and
communication are increasing rapidly. This study conducts a systematic literature review to …

This study explores how audiences seek information from social and traditional media, and
what factors affect media use during crises. Using the social-mediated crisis communication …

The use of social media and Web 2.0 platforms is proliferating and affecting different formal
and highly structured organisations including public safety agencies. Much of the research …

This literature review study aims at clarifying current knowledge on social media monitoring
from the perspective of organizational communication and public relations. It also …

Explore the major theories within crisis communication, fully revised and updated Theorizing
Crisis Communication provides a comprehensive and state-of-the-art review of both current …

This Delphi study explores the status of crisis communication research and education
qualitatively through the lens of 22 internationally recognized crisis communication scholars …

The purpose of this study was to examine how communication executives and managers
evaluate social media engagement and how they cultivate as well as measure social media …

Social media has introduced a key ingredient, and a potentially unfamiliar variable, into the
practice of crisis communication. In this paper, the authors critically assess the social media …