Very few hotels are able to consider themselves to be truly luxury. These hotels hold a
certain mystique that invites their guests to continually return, no matter what the cost is …

What attributes define a luxury hotel? What makes someone spend $1000 at the Ritz Paris,
or $9,000 at the Burj Al Arab in Dubai? For many, being utterly pampered in an extravagant …

Purpose–The purpose of this paper was to determine whether luxury hotel managers and
customers have the same understanding of service quality and satisfaction and whether …

Over four decades ago futurist Alvin Toffler (1970) predicted that new industries would
develop centered on the design and delivery of experiences. Now recognized as the …

Delivering services that create memorable luxury accommodation experiences rely on
frontline staff to engage guests on a sensory level rather than merely a functional one. This …

Luxury accommodation is a growing sector in the hospitality industry, but what really sets it
apart from standard accommodation? This paper considers what luxury accommodation is …

Over the recent years, the status of luxury has been a fast-growing niche market (Alnawas &
Hemsley-Brown, 2019; Chang, Ko, & Leite, 2016; Lo & Yeung, 2020; Yang & Matilla, 2016) …

As the global luxury brand has expanded its market from traditional product to
hospitality/service, researchers have conducted studies related to the unique customer …

The term “luxury”—and thus “luxury hospitality”—has positive connotations for many;
however, the demand of trying to meet the needs and wants of others is questionable. This …

This study set out to answer the question,“what attributes of luxury hotels in Auckland do
guests consider important when giving a five-star online rating on TripAdvisor?” The findings …