Business process modeling and design, which has attracted much attention in recent years,
emphasizes mainly graphical representation, usually without an underlying theory. The lack …

Quality is one of the main topics in current conceptual modelling research, as is the field of
business process modelling. Yet, widely acknowledged academic contributions towards an …

Process measurement deals with the quantification of business process models using
process model metrics. This book presents a theoretical framework for the prediction of …

Reference process models capture recurrent business operations in a given domain such as
procurement or logistics. These models are intended to be configured to fit the requirements …

Complex processes have become more common and include, for example, knowledge
workers ie people who work with more complex and problematic tasks. Our interest is to …

Off-the-shelf packages such as SAP need to be configured to suit the requirements of an
organization. Reference models support the configuration of these systems. Existing …

Business process models are created by business users with an objective to capture
business requirements, enable a better understanding of business processes, facilitate …

Extant process modeling techniques address different aspects of processes, such as activity
sequencing, resource allocation, and organizational responsibilities. These techniques are …

There has been a huge influx of business process modeling languages as business process
management (BPM) and process-aware information systems continue to expand into …

Contemporary concepts such as Business Pro cess Re-engineering and Process Innovation
emphasize the importance of process-oriented management concepts as a businesses …