Common misperceptions about services are that they are low-value-added, small-scale, low-
capital-intensity, and technologically unsophisticated industries. The paper offers evidence …

The paper addresses the central policy initiatives needed to support the effective use of
technology in services industries. The focus is on (1) macroeconomic and tax policies;(2) …

In recent years much attention has been appropriately focused on the structural changes
technology has wrought upon manufacturing, particularly in the United States. But …

No economy exists without services industries such as finance, communications,
transportation, health care and education. Recently, however, policymakers concerned with …

Abstract 'Manufacturing matters', 1 but 'So do services'. The future of industrialization is the
future of both these increasingly intertwined and interdependent activities. Rather than a …

The technologies of the service industries and of manufacturing draw from much the same
storehouse of knowledge, particularly when it comes to computer–based systems …

This is a study of the structure, operation and organization of the Telecommunications
Subscriber Equipment (TSE) manufacturing industry, one of the most dynamic and rapidly …

New service technologies dictate substantive changes in strategic structures and strategic
thinking. Service technologies provide sufficient scale economies, flexibility, and …

Abstract Information technology has always played an important role in the services sector of
the US economy. In recent years, however, services industries have stepped up their …

This book represents the compilation of papers presented at the IFIP Working Group 8. 2
conference entitled “Information Technology in the Service Economy: Challenges st and …