SoK: Content moderation in social media, from guidelines to enforcement, and research to practice

M Singhal, C Ling, P Paudel, P Thota… - 2023 IEEE 8th …, 2023 - ieeexplore.ieee.org
Social media platforms have been establishing content moderation guidelines and
employing various moderation policies to counter hate speech and misinformation. The goal …

" I Won the Election!": an empirical analysis of soft moderation interventions on Twitter

S Zannettou - Proceedings of the international AAAI conference on …, 2021 - ojs.aaai.org
Over the past few years, there is a heated debate and serious public concerns regarding
online content moderation, censorship, and the principle of free speech on the Web. To ease …

[HTML][HTML] Commercial versus volunteer: Comparing user perceptions of toxicity and transparency in content moderation across social media platforms

CL Cook, A Patel, DY Wohn - Frontiers in Human Dynamics, 2021 - frontiersin.org
Content moderation is a critical service performed by a variety of people on social media,
protecting users from offensive or harmful content by reviewing and removing either the …

The discourse of online content moderation: Investigating polarized user responses to changes in reddit's quarantine policy

Q Shen, C Rose - Proceedings of the third workshop on abusive …, 2019 - aclanthology.org
Recent concerns over abusive behavior on their platforms have pressured social media
companies to strengthen their content moderation policies. However, user opinions on these …

How much is too much: the difficulties of social media content moderation

GK Young - Information & Communications Technology Law, 2022 - Taylor & Francis
Recent events, including the 2020 Presidential Election and the Insurrection of the US
Capitol, have shown us that social media can be used for darker purposes. Hate speech …

Reconsidering self-moderation: the role of research in supporting community-based models for online content moderation

J Seering - Proceedings of the ACM on Human-Computer …, 2020 - dl.acm.org
Research in online content moderation has a long history of exploring different forms that
moderation can take, including both user-driven moderation models on community-based …

Delete or not delete? Semi-automatic comment moderation for the newsroom

J Risch, R Krestel - Proceedings of the first workshop on trolling …, 2018 - aclanthology.org
Comment sections of online news providers have enabled millions to share and discuss
their opinions on news topics. Today, moderators ensure respectful and informative …

A trade-off-centered framework of content moderation

JA Jiang, P Nie, JR Brubaker, C Fiesler - ACM Transactions on …, 2023 - dl.acm.org
Content moderation research typically prioritizes representing and addressing challenges
for one group of stakeholders or communities in one type of context. While taking a focused …

Multilingual content moderation: A case study on Reddit

M Ye, K Sikka, K Atwell, S Hassan, A Divakaran… - arXiv preprint arXiv …, 2023 - arxiv.org
Content moderation is the process of flagging content based on pre-defined platform rules.
There has been a growing need for AI moderators to safeguard users as well as protect the …

[PDF][PDF] Shedding light on shadowbanning

G Nicholas - Center for Democracy & Technology. https://cdt. org …, 2022 - files.osf.io
For social media services, content moderation—the policies, practices and tools providers
have in place to address online abuse—is their primary tool to defend users from everything …