The state of social-mediated crisis communication research through the lens of global scholars: An updated assessment

Y Cheng, Y Wang, Y Kong - Public Relations Review, 2022 - Elsevier
We investigate the state of global social-mediated crisis communication (SMCC) research
through a content analysis of 189 discrete academic articles published in key journals …

The status of social-mediated crisis communication (SMCC) research: An analysis of published articles in 2002–2014

Y Cheng, G Cameron - Social media and crisis communication, 2017 - taylorfrancis.com
In order to present a comprehensive overview of the social-mediated crisis communication
(SMCC) research, ten Social Sciences Citation Index (SSCI) academic journals, mainly in …

The state of crisis communication research and education through the lens of crisis scholars: An international Delphi study

I Manias-Muñoz, Y Jin, BH Reber - Public relations review, 2019 - Elsevier
This Delphi study explores the status of crisis communication research and education
qualitatively through the lens of 22 internationally recognized crisis communication scholars …

The social-mediated crisis communication research: Revisiting dialogue between organizations and publics in crises of China

Y Cheng - Public relations review, 2020 - Elsevier
The rapid diffusion of social media is ushering in a new era of crisis communication. To
enhance our understanding of the social-mediated dialogue between organizations and …

Revisiting social-mediated crisis communication model: The Lancôme regenerative crisis after the Hong Kong Umbrella Movement

AKY Mak, AO Song - Public Relations Review, 2019 - Elsevier
The widespread use of social media has stimulated the number of crises on a global scale
and given rise to regenerative crises which involve multiple crisis stages and publics. Using …

Lessons for crisis communication on social media: A systematic review of what research tells the practice

M Eriksson - International Journal of Strategic Communication, 2018 - Taylor & Francis
This study analyzes explicit pieces of advice for effective social media crisis communication
given by researchers in various subdisciplines of strategic communication. The themes are …

[图书][B] The handbook of international crisis communication research

A Schwarz, MW Seeger, C Auer - 2016 - books.google.com
The Handbook of International Crisis Communication Research articulates a broader
understanding of crisis communication, discussing the theoretical, methodological, and …

Revisiting a social constructionist approach to crisis communication–investigating contemporary crises in China

H Zhao, J Falkheimer, M Heide - International Journal of Strategic …, 2017 - Taylor & Francis
The current study provides a social constructionist approach to crisis communication in the
Chinese context. Crisis communication is viewed as a form of strategic communication …

How social media is changing crisis communication strategies: Evidence from the updated literature

Y Cheng - Journal of contingencies and crisis management, 2018 - Wiley Online Library
By incorporating social media strategies into the traditional framework of crisis
communication strategies (CCS), this article presents a comprehensive review of the …

Has crisis communication been studied using an interdisciplinary approach? A 20-year content analysis of communication journals

JH Ha, L Boynton - International Journal of Strategic …, 2014 - Taylor & Francis
This study examines whether the status of crisis communication research is interdisciplinary
by paying special attention to different perspectives from varying theories, methods, and …