Servant leadership as a driver of employee service performance: Test of a trickle-down model and its boundary conditions

Z Wang, H Xu, Y Liu - Human Relations, 2018 - journals.sagepub.com
Previous research has demonstrated the role of servant leadership, a leadership style
emphasizing serving others, in promoting frontline employees' service performance. It is …

[引用][C] Does servant leadership lead to greater customer focus and employee satisfaction?

D Jones - Business Studies Journal, 2012

Achieving high organization performance through servant leadership

DE Melchar, SM Bosco - 2010 - docs.rwu.edu
This empirical paper investigates whether a servant leader can develop a corporate culture
that attracts or develops other servant leaders. Using the survey developed by Barbuto and …

Servant versus authentic leadership: Assessing effectiveness in China's hospitality industry

Q Ling, F Liu, X Wu - Cornell Hospitality Quarterly, 2017 - journals.sagepub.com
This study compares the effectiveness of servant versus authentic leadership in hospitality
firms by examining relationships with group-level trust and individual-level work outcomes …

How and when servant leadership promotes service innovation: A moderated mediation model

F Li, B Liu, W Lin, X Wei, Z Xu - Tourism Management, 2021 - Elsevier
Based on social learning theory, the current study examined how and when servant
leadership could promote employee service innovative behavior (SIB) in the hospitality …

Servant leadership: The missing community component

JD Meuser, J Smallfield - Business Horizons, 2023 - Elsevier
Research shows servant leadership has a strong positive impact on employees and the
businesses they run. More than 300 peer-reviewed articles support the myriad benefits …

Abusive supervision and frontline employees' attitudinal outcomes: the multilevel effects of customer orientation

MA Al-Hawari, S Bani-Melhem… - International Journal of …, 2020 - emerald.com
Purpose This study aims to examine a moderated mediation model that explains how
abusive supervision influences employees' capacity to satisfy customers (via their silence …

Role of servant leadership in contemporary hospitality

KKS Chon, J Zoltan - International Journal of Contemporary …, 2019 - emerald.com
Purpose This study aims to determine the possible role of servant leadership (SL) in
meliorating critical issues in the contemporary hospitality industry by synthesizing literature …

How does servant leadership affect employee attitudes, behaviors, and psychological climates in a for-profit organizational context?

A Ozyilmaz, SS Cicek - Journal of Management & Organization, 2015 - cambridge.org
This study investigates the effects of servant leadership on employee attitudes, behaviors,
and psychological climates. In Study 1, the empirical results are based on data for 284 …

An identification perspective of servant leadership's effects

C Zhao, Y Liu, Z Gao - Journal of Managerial Psychology, 2016 - emerald.com
Purpose–The purpose of this paper is to reveal the identification-based mechanisms
through which servant leadership affects desired outcomes (organizational citizenship …