Servant leadership as a driver of employee service performance: Test of a trickle-down model and its boundary conditions
Previous research has demonstrated the role of servant leadership, a leadership style
emphasizing serving others, in promoting frontline employees' service performance. It is …
emphasizing serving others, in promoting frontline employees' service performance. It is …
Achieving high organization performance through servant leadership
DE Melchar, SM Bosco - 2010 - docs.rwu.edu
This empirical paper investigates whether a servant leader can develop a corporate culture
that attracts or develops other servant leaders. Using the survey developed by Barbuto and …
that attracts or develops other servant leaders. Using the survey developed by Barbuto and …
Servant versus authentic leadership: Assessing effectiveness in China's hospitality industry
Q Ling, F Liu, X Wu - Cornell Hospitality Quarterly, 2017 - journals.sagepub.com
This study compares the effectiveness of servant versus authentic leadership in hospitality
firms by examining relationships with group-level trust and individual-level work outcomes …
firms by examining relationships with group-level trust and individual-level work outcomes …
How and when servant leadership promotes service innovation: A moderated mediation model
F Li, B Liu, W Lin, X Wei, Z Xu - Tourism Management, 2021 - Elsevier
Based on social learning theory, the current study examined how and when servant
leadership could promote employee service innovative behavior (SIB) in the hospitality …
leadership could promote employee service innovative behavior (SIB) in the hospitality …
Servant leadership: The missing community component
JD Meuser, J Smallfield - Business Horizons, 2023 - Elsevier
Research shows servant leadership has a strong positive impact on employees and the
businesses they run. More than 300 peer-reviewed articles support the myriad benefits …
businesses they run. More than 300 peer-reviewed articles support the myriad benefits …
Abusive supervision and frontline employees' attitudinal outcomes: the multilevel effects of customer orientation
MA Al-Hawari, S Bani-Melhem… - International Journal of …, 2020 - emerald.com
Purpose This study aims to examine a moderated mediation model that explains how
abusive supervision influences employees' capacity to satisfy customers (via their silence …
abusive supervision influences employees' capacity to satisfy customers (via their silence …
Role of servant leadership in contemporary hospitality
Purpose This study aims to determine the possible role of servant leadership (SL) in
meliorating critical issues in the contemporary hospitality industry by synthesizing literature …
meliorating critical issues in the contemporary hospitality industry by synthesizing literature …
How does servant leadership affect employee attitudes, behaviors, and psychological climates in a for-profit organizational context?
A Ozyilmaz, SS Cicek - Journal of Management & Organization, 2015 - cambridge.org
This study investigates the effects of servant leadership on employee attitudes, behaviors,
and psychological climates. In Study 1, the empirical results are based on data for 284 …
and psychological climates. In Study 1, the empirical results are based on data for 284 …
An identification perspective of servant leadership's effects
C Zhao, Y Liu, Z Gao - Journal of Managerial Psychology, 2016 - emerald.com
Purpose–The purpose of this paper is to reveal the identification-based mechanisms
through which servant leadership affects desired outcomes (organizational citizenship …
through which servant leadership affects desired outcomes (organizational citizenship …