Conversational agents for health and wellbeing

AB Kocaballi, JC Quiroz, L Laranjo… - Extended Abstracts of …, 2020 - dl.acm.org
Conversational agents have increasingly been deployed in healthcare applications.
However, significant challenges remain in developing this technology. Recent research in …

[HTML][HTML] Design and evaluation challenges of conversational agents in health care and well-being: selective review study

AB Kocaballi, E Sezgin, L Clark, JM Carroll… - Journal of medical …, 2022 - jmir.org
Background Health care and well-being are 2 main interconnected application areas of
conversational agents (CAs). There is a significant increase in research, development, and …

Safety first: conversational agents for health care

T Bickmore, H Trinh, R Asadi, S Olafsson - Studies in conversational UX …, 2018 - Springer
Automated dialogue systems represent a promising approach for health care promotion,
thanks to their ability to emulate the experience of face-to-face interactions between health …

Framework for guiding the development of high-quality conversational agents in healthcare

K Denecke - Healthcare, 2023 - mdpi.com
Evaluating conversational agents (CAs) that are supposed to be applied in healthcare
settings and ensuring their quality is essential to avoid patient harm and ensure efficacy of …

Chatbots as conversational healthcare services

M Jovanović, M Baez, F Casati - IEEE Internet Computing, 2020 - ieeexplore.ieee.org
Chatbots are emerging as a promising platform for accessing and delivering healthcare
services. The evidence is in the growing number of publicly available chatbots aiming at …

Designing for health chatbots

A Fadhil, G Schiavo - arXiv preprint arXiv:1902.09022, 2019 - arxiv.org
Building conversational agents have many technical, design and linguistic challenges. Other
more complex elements include using emotionally intelligent conversational agent to build …

Usability assessment of conversational agents in healthcare: A literature review

K Denecke, R May - Challenges of Trustable AI and Added …, 2022 - ebooks.iospress.nl
Conversational agents (CA) are chatbot-based systems supporting the interaction with users
through text, speech, or other modalities. They are used in an increasing number of medical …

The use and promise of conversational agents in digital health

T Dingler, D Kwasnicka, J Wei, E Gong… - Yearbook of Medical …, 2021 - thieme-connect.com
Objectives: To describe the use and promise of conversational agents in digital health—
including health promotion andprevention—and how they can be combined with other new …

Evaluation framework for conversational agents with artificial intelligence in health interventions: a systematic scoping review

H Ding, J Simmich, A Vaezipour… - Journal of the …, 2024 - academic.oup.com
Abstract Objectives Conversational agents (CAs) with emerging artificial intelligence present
new opportunities to assist in health interventions but are difficult to evaluate, deterring their …

[HTML][HTML] Conversational agents in health care: expert interviews to inform the definition, classification, and conceptual framework

L Martinengo, X Lin, AI Jabir, T Kowatsch… - Journal of Medical …, 2023 - jmir.org
Background Conversational agents (CAs), or chatbots, are computer programs that simulate
conversations with humans. The use of CAs in health care settings is recent and rapidly …