On the design of and interaction with conversational agents: An organizing and assessing review of human-computer interaction research
Conversational agents (CAs), described as software with which humans interact through
natural language, have increasingly attracted interest in both academia and practice …
natural language, have increasingly attracted interest in both academia and practice …
On conversational agents in information systems research: analyzing the past to guide future work
S Diederich, AB Brendel, LM Kolbe - 2019 - aisel.aisnet.org
Conversational agents (CA), ie software that interacts with its users through natural
language, are becoming increasingly prevalent in everyday life as technological advances …
language, are becoming increasingly prevalent in everyday life as technological advances …
" Like Having a Really Bad PA" The Gulf between User Expectation and Experience of Conversational Agents
The past four years have seen the rise of conversational agents (CAs) in everyday life.
Apple, Microsoft, Amazon, Google and Facebook have all embedded proprietary CAs within …
Apple, Microsoft, Amazon, Google and Facebook have all embedded proprietary CAs within …
[PDF][PDF] A Review of the Empirical Literature on Conversational Agents and Future Research Directions.
The knowledge base related to user interaction with conversational agents (CAs) has grown
dramatically but remains segregated. In this paper, we conduct a systematic literature review …
dramatically but remains segregated. In this paper, we conduct a systematic literature review …
The impact of chatbot conversational skill on engagement and perceived humanness
RM Schuetzler, GM Grimes… - Journal of Management …, 2020 - Taylor & Francis
Conversational agents (CAs)—frequently operationalized as chatbots—are computer
systems that leverage natural language processing to engage in conversations with human …
systems that leverage natural language processing to engage in conversations with human …
Towards a taxonomy of platforms for conversational agent design
S Diederich, AB Brendel, LM Kolbe - 2019 - aisel.aisnet.org
Software that interacts with its users through natural language, so-called conversational
agents (CAs), is permeating our lives with improving capabilities driven by advances in …
agents (CAs), is permeating our lives with improving capabilities driven by advances in …
Designing anthropomorphic enterprise conversational agents
S Diederich, AB Brendel, LM Kolbe - Business & Information Systems …, 2020 - Springer
The increasing capabilities of conversational agents (CAs) offer manifold opportunities to
assist users in a variety of tasks. In an organizational context, particularly their potential to …
assist users in a variety of tasks. In an organizational context, particularly their potential to …
[图书][B] Conversational agents and natural language interaction: Techniques and effective practices: Techniques and effective practices
D Perez-Marin, I Pascual-Nieto - 2011 - books.google.com
By combining agent capabilities with computational linguistics, conversational agents can
exploit natural language technologies to improve communication between humans and …
exploit natural language technologies to improve communication between humans and …
A taxonomy of social cues for conversational agents
Conversational agents (CAs) are software-based systems designed to interact with humans
using natural language and have attracted considerable research interest in recent years …
using natural language and have attracted considerable research interest in recent years …
Charting the evolution and future of conversational agents: A research agenda along five waves and new frontiers
Conversational agents (CAs) have come a long way from their first appearance in the 1960s
to today's generative models. Continuous technological advancements such as statistical …
to today's generative models. Continuous technological advancements such as statistical …