Background Supportive Care UK provides a nationwide remote palliative consultant led
service to support medical professionals. This study aimed to characterise the nature of calls …

Introduction Equitable access to out of hours (OOH) Specialist Palliative Care (SPC) advice
has been highlighted as a key priority for Northern Ireland (NI) since 2016. 1 The National …

Background This project was undertaken at an independent hospice in the West of Scotland,
serving a population of over 76,000 (National Records of Scotland, 2022). Feedback from …

Background Coventry and Warwickshire Partnership Trust Community Nursing had manned
an urgent access phone to respond to people requiring just in case medication or have a …

Introduction People managing advanced illness at home require round-the-clock access to
advice and support. Telephone advice lines are one approach to providing this, yet there is …

Background Access to a 24/7 service supports people at the end-of-life, enabling them to be
cared for and to die at home. Prior to this project all overnight/out-of-hours (OoHs) calls were …

Background The majority of hours in the week fall outside of '9 to 5 'working hours and it is
well recognised that all branches of care need to develop out of hours (OOH) services. The …

This study explores and describes the state-wide needs of the first 1000 calls to the newly
established Victorian Palliative Care Advice Service (PCAS). A retrospective analysis …

Background People living at home with advanced illness require around-the-clock care.
Telephone-based advice lines are critical for accessing help, yet evidence is limited. Aim To …

This article presents a framework for the practical implementation of a 24-hour specialist
palliative care advice line, illustrated by two case examples from the authors' experience. In …