Millions of users come to online peer counseling platforms to seek support on diverse topics
ranging from relationship stress to anxiety. However, studies show that online peer support …

Millions of people participate in online peer-to-peer support sessions, yet there has been
little prior research on systematic psychology-based evaluations of fine-grained peer …

Advances in artificial intelligence (AI) are enabling systems that augment and collaborate
with humans to perform simple, mechanistic tasks such as scheduling meetings and …

A significant limitation in developing therapeutic chatbots to support people going through
psychological distress is the lack of high-quality, large-scale datasets capturing …

Talk therapy is a common, effective, and desirable form of mental health treatment. Yet, it is
inaccessible to many people. Enabling peers to chat online using effective principles of talk …

Extensive research has been published on the conversational factors of effective volunteer
peer counseling on online mental health platforms (OMHPs). However, studies differ in how …

Communication success relies heavily on reading participants' reactions. Such feedback is
especially important for mental health counselors, who must carefully consider the client's …

Online peer groups are a popular channel for mental health support, but the evidence for
their effectiveness is mixed. The present study focused on empathy to better identify which …

Online mental health interventions are increasingly important in providing access to, and
supporting the effectiveness of, mental health treatment. While these technologies are …

Background Millions of people worldwide are underserved by the mental health care
system. Indeed, most mental health problems go untreated, often because of resource …