Enhancing Service Quality in a Hospital Setting.
V Bellou, J Thanopoulos - Review of Business, 2006 - search.ebscohost.com
Often health care delivery employees suffer from lack of organizational-based self-esteem
and organizational identification. This results in poor service quality and endangers …
and organizational identification. This results in poor service quality and endangers …
Role-meanings as a critical factor in understanding doctor managers' identity work and different role identities
R Cascón-Pereira, S Chillas, J Hallier - Social Science & Medicine, 2016 - Elsevier
This study examines “identity work” among hybrid doctor-managers (DMs) in the Spanish
National Health System to make sense of their managerial roles. In particular, the meanings …
National Health System to make sense of their managerial roles. In particular, the meanings …
[HTML][HTML] Customer orientation and leadership in the health service sector: the role of workplace social support
A Bruno, G Dell'Aversana, A Zunino - Frontiers in Psychology, 2017 - frontiersin.org
Health care is a critical context due to unpredictable situations, demanding clients, workload,
and intrinsic organizational complexity. One key to improve the quality of health services is …
and intrinsic organizational complexity. One key to improve the quality of health services is …
Exploring the meaningfulness of healthcare organizations: a multiple case study
R Palumbo, C Annarumma, M Musella - International Journal of …, 2017 - emerald.com
Purpose Patient empowerment has been variously depicted as a new paradigm inspiring
the patient-provider relationship. To the authors' knowledge, scholars have focused most of …
the patient-provider relationship. To the authors' knowledge, scholars have focused most of …
Professional identity in interprofessional teams: findings from a scoping review
S Best, S Williams - Journal of interprofessional care, 2019 - Taylor & Francis
Integrated care has been identified as being fundamental to health and social care reforms.
How this interprofessional working impacts on professional identity is unclear. There is a …
How this interprofessional working impacts on professional identity is unclear. There is a …
[HTML][HTML] Does GPs' self-perception of their professional role correspond to their social self-image?-A qualitative study from Germany
Background There is a decline in the relative numbers of general practitioners in Germany.
Earlier research showed that the professional relationship between general practitioners …
Earlier research showed that the professional relationship between general practitioners …
[HTML][HTML] Hybrid management, organizational configuration, and medical professionalism: evidence from the establishment of a clinical directorate in Portugal
Background The need of improving the governance of healthcare services has brought
health professionals into management positions. However, both the processes and …
health professionals into management positions. However, both the processes and …
Organizational learning capability and organizational citizenship behaviour in the health sector: examining the role of happiness at work from a gender perspective
A Salas‐Vallina, J Alegre… - The International journal …, 2017 - Wiley Online Library
Both researchers and managers are interested in finding the factors that raise organizational
citizenship behaviour (OCB), particularly in the health sector. In this complex context …
citizenship behaviour (OCB), particularly in the health sector. In this complex context …
Getting leopards to change their spots: Co-creating a new professional role identity
T Reay, E Goodrick, SB Waldorff… - … of Management Journal, 2017 - journals.aom.org
We investigated how professional role identity change can be accomplished in highly
institutionalized contexts characterized by resiliency. We show that the collective …
institutionalized contexts characterized by resiliency. We show that the collective …
Health systems in transition: Professional identity work in the context of shifting institutional logics
We investigate how established professionals manage their identities in the face of identity
threats from a contested shift in the professional logic that characterizes their field. To do so …
threats from a contested shift in the professional logic that characterizes their field. To do so …