The purpose of the present study is to identify key personality traits which distinguish
customer service (CS) employees from other occupations and are related to their career …

The criterion-related and construct validity of customer service orientation measures were
examined using quantitative review methods and large samples of primary data. The …

The construct of customer service is taking on an ever increasing level of importance in
today's global economy. Organizations need a way to identify those individuals who have …

Hotels and other hospitality organizations use customer service as a key indicator of
operational performance. This paper explores the literature on customer service and …

Purpose–This paper aims to advance the literature by testing the boundary of this
relationship with reference to a key construct in employee performance in the service …

Orientation: Since service quality is an important differentiator in the banking industry, it is
essential to select suitable customer service centre staff, particularly those who are …

This study tested the idea that some personality variables are related to interpersonal
aspects of job performance primarily through interpersonal knowledge and skill, just as …

Purpose–This purpose of this paper is to explore the role of service personality in services
marketing and service marketing communications. Central to the study is the influence of …

Scope and method of study. The purpose of this dissertation was to investigate the contact
employee's service orientation trait. Two studies were completed to create and test a service …

Researchers have suggested that service orientation is an aspect of personality that affects
service performance. Four studies were done to explore the effect of personality on customer …