Drawn from six years of research, this article describes the Higher Learning Commission's
assessment matrix, provides examples of helpful strategies that institutions have employed …

In the last two decades, fundamental changes in information distribution, in the general
economy, and in the behaviors of faculty, students, and library staff have problematized the …

Every academic library strives to make improvements-in its services, its effectiveness, and its
contributions to overall university success. Every librarian wants to improve library quality …

Evaluation or assessment is part of the instruction process. Each semester, universities
typically provide students with an opportunity to submit course evaluations. The results are …

LibQUAL+™ is a research and development project jointly sponsored by Texas A&M
University (TAMU) and the Association of Research Libraries (ARL), and funded in part by …

American Library Association (ALA). Since academic librarians may be asked to participate
in the accreditation process undertaken by their institutions, it is particularly important to …

An overview of outcomes assessment in postsecondary education is presented, including
attention to legislative and accreditation mandates, assessment methods commonly used …

Accountability has been one of our society's ma jor concerns in the 1980s, with higher
education—and, within higher education, academic libraries—being scrutinized as perhaps …

194 Library Leadership & Management teaching, and research quantifiably. 8 They do so by
concentrating on impact measures for libraries and information services. Larry Nash White …