Purpose This study aims to explore the human resource management (HRM) practices
related to training and feedback in the app work industry, specifically in online food delivery …

This paper examines the influence of digital platforms on Chinese workers across two
booming ondemand service industries: ride-hailing and food-delivery. Between December …

The rise of digital platforms requires a deeper understanding of the structural role of
algorithmic management in work environments. In this interdisciplinary study, we examine …

Abstract Service is entering a 2.0 transformation where service no longer simply involves
customer-employee interactions, but customer-technology-employee interactions. However …

In recent years, China has witnessed the proliferation and success of the online food
delivery industry, an emerging type of the gig economy. Online food deliverers who deliver …

An increasing number of workers turn to digital platforms–such as Fiverr, Freelancer, and
Upwork–as an alternative to traditional work arrangements. Digital platforms govern how gig …

Using insights from organisational psychology and studies of platform labour, this research
investigates the ways in which platform employees' social and psychological environments …

In many countries, on-demand food delivery platforms (eg Deliveroo, Wolt, Uber Eats) have
become an inseparable part of the hospitality and tourism ecosystem. A key area of interest …

This study explores how Chinese riders game the algorithm-mediated governing system of
food delivery service platforms and how they mobilize WeChat to build solidarity networks to …

This research investigates the impact of algorithmic management on worker behaviors,
focusing on workers' commitment to service quality and referral tendencies. Drawing upon …