Clinical questions in online health communities: the case of" See your doctor" threads
J Huh - Proceedings of the 18th ACM Conference on Computer …, 2015 - dl.acm.org
Online health communities are known to provide psychosocial support. However, concerns
for misinformation being shared around clinical information persist. An existing practice …
for misinformation being shared around clinical information persist. An existing practice …
[HTML][HTML] Patient moderator interaction in online health communities
An increasing number of people visit online health communities to share experiences and
seek health information. Although studies have enumerated reasons for patients' visits to …
seek health information. Although studies have enumerated reasons for patients' visits to …
Weaving clinical expertise in online health communities
Many patients visit online health communities to receive support. In face-to-face support
groups, health professionals facilitate peer-patients exchanging experience while adding …
groups, health professionals facilitate peer-patients exchanging experience while adding …
Tackling dilemmas in supporting'the whole person'in online patient communities
Online health communities that engage the patient as a whole person attend to personal
and medical needs in a holistic manner. Whether current communities structure interaction …
and medical needs in a holistic manner. Whether current communities structure interaction …
A park or a highway: Overcoming tensions in designing for socio-emotional and informational needs in online health communities
D Nakikj, L Mamykina - Proceedings of the 2017 ACM conference on …, 2017 - dl.acm.org
Over the years online health communities (OHCs) have become an important source of
information regarding health management and a place for social interaction and emotional …
information regarding health management and a place for social interaction and emotional …
[HTML][HTML] Successful moderation in online patient communities: inductive case study
Background Online patient communities are becoming more prevalent as a resource to help
patients take control of their health. However, online patient communities experience …
patients take control of their health. However, online patient communities experience …
Online health communities
L Neal, K Oakley, G Lindgaard, D Kaufman… - CHI'07 Extended …, 2007 - dl.acm.org
Online health communities provide a means for patients and their families to learn about an
illness, seek and offer support, and connect with others in similar circumstances. Online …
illness, seek and offer support, and connect with others in similar circumstances. Online …
[HTML][HTML] Lessons learned for online health community moderator roles: a mixed-methods study of moderators resigning from WebMD communities
Background Online health community (OHC) moderators help facilitate conversations and
provide information to members. However, the necessity of the moderator in helping …
provide information to members. However, the necessity of the moderator in helping …
Distributed knowledge in an online patient support community: Authority and discovery
Amyotrophic lateral sclerosis (ALS) is a progressively debilitating neurodegenerative
condition that occurs in adulthood and targets the motor neurons. Social support is crucial to …
condition that occurs in adulthood and targets the motor neurons. Social support is crucial to …
[HTML][HTML] Improving moderator responsiveness in online peer support through automated triage
Background Online peer support forums require oversight to ensure they remain safe and
therapeutic. As online communities grow, they place a greater burden on their human …
therapeutic. As online communities grow, they place a greater burden on their human …