Safety first: conversational agents for health care

T Bickmore, H Trinh, R Asadi, S Olafsson - Studies in conversational UX …, 2018 - Springer
Automated dialogue systems represent a promising approach for health care promotion,
thanks to their ability to emulate the experience of face-to-face interactions between health …

[HTML][HTML] What's Up With These Conversational Health Agents? From Users' Critiques to Implications for Design

R Maharjan, K Doherty, DA Rohani… - Frontiers in Digital …, 2022 - frontiersin.org
Recent advancements in speech recognition technology in combination with increased
access to smart speaker devices are expanding conversational interactions to ever-new …

Mobile conversational agents for context-aware care applications

D Griol, Z Callejas - Cognitive Computation, 2016 - Springer
Smart mobile devices have fostered new interaction scenarios that demand sophisticated
interfaces. The main developers of operating systems for such devices provide APIs for …

Health-related applications of socially interactive agents

T Bickmore - The Handbook on Socially Interactive Agents: 20 years …, 2022 - dl.acm.org
these messages with perfect consistency and fidelity every time, to every patient, in every
circumstance. SIA are never intended to replace human healthcare providers but rather to …

" I don't know how to help with that"-Learning from Limitations of Modern Conversational Agent Systems in Caregiving Networks

T Zubatiy, N Mathur, L Heck, KL Vickers… - Proceedings of the …, 2023 - dl.acm.org
While commercial conversational agents (CA)(ie Google assistant, Siri, Alexa) are widely
used, these systems have limitations in error-handling, flexibility, personalization and overall …

[PDF][PDF] An overview of conversational agent: applications, challenges and future directions

A Alnefaie, S Singh, B Kocaballi… - … Conference on Web …, 2021 - opus.lib.uts.edu.au
Recent years have seen the increased use of artificial intelligence technologies such as
conversational agents. Conversational agents, also referred to as chatbots, are used to …

Towards effective conversational agents: a prototype-based approach for facilitating their evaluation and improvement

M Heuer, T Lewandowski, E Kučević, J Hellmich… - … Conference on Human …, 2023 - Springer
Using conversational agents (CAs) has become increasingly popular for organizations for
various applications, such as customer service and healthcare. However, user satisfaction …

Modeling conversational agents for service systems

R Sindhgatta, A Barros, A Nili - On the Move to Meaningful Internet …, 2019 - Springer
Abstract Service providers are increasingly exploring the use of conversational agents (CA)
or dialogue based systems to support end customers, as a CA promises natural method for …

A Survey of Conversational Agents and Their Applications for Self-Management of Chronic Conditions

MS Park, PB Upama, AA Anik… - 2023 IEEE 47th …, 2023 - ieeexplore.ieee.org
Conversational agents have gained their ground in our daily life and various domains
including healthcare. Chronic condition self-management is one of the promising healthcare …

[HTML][HTML] Designing personality-adaptive conversational agents for mental health care

R Ahmad, D Siemon, U Gnewuch… - Information Systems …, 2022 - Springer
Millions of people experience mental health issues each year, increasing the necessity for
health-related services. One emerging technology with the potential to help address the …