Insights from building an open-ended conversational agent

K Gupta, M Joshi, A Chatterjee, S Damani… - Proceedings of the …, 2019 - aclanthology.org
Dialogue systems and conversational agents are becoming increasingly popular in modern
society. We conceptualized one such conversational agent, Microsoft's “Ruuh” with the …

Conversational Agents for Information Retrieval in the Education Domain: A User-Centered Design Investigation

A Schmitt, T Wambsganss, JM Leimeister - Proceedings of the ACM on …, 2022 - dl.acm.org
Text-based conversational agents (CAs) are widely deployed across a number of daily
tasks, including information retrieval. However, most existing agents follow a default design …

Human-agent communication: Connecting research and development in HCI and AI

QV Liao, YC Wang, T Bickmore, P Fung… - … Publication of the 2019 …, 2019 - dl.acm.org
Conversational agents (eg, chatbots, virtual agents) are becoming part of our everyday lives,
from personal assistants, social companions to team support. In recent years, there has …

Understanding Public Perceptions of AI Conversational Agents: A Cross-Cultural Analysis

Z Liu, H Li, A Chen, R Zhang, YC Lee - Proceedings of the CHI …, 2024 - dl.acm.org
Conversational Agents (CAs) have increasingly been integrated into everyday life, sparking
significant discussions on social media. While previous research has examined public …

Can Animated Agents Help Us Create Better Conversational Moods? An Experiment on the Nature of Optimal Conversations

M Yuasa - Universal Access in Human-Computer Interaction …, 2014 - Springer
We describe a method using animated agents to investigate how humans recognize
conversational moods. Conversational moods are usually generated by conversation …

Conversational agents: Acting on the wave of research and development

R Jacques, A Følstad, E Gerber, J Grudin… - Extended Abstracts of …, 2019 - dl.acm.org
In the last five years, work on software that interacts with people via typed or spoken natural
language, called chatbots, intelligent assistants, social bots, virtual companions, non-human …

“I don't know what you mean byI am anxious'”: A New Method for Evaluating Conversational Agent Responses to Standardized Mental Health Inputs for Anxiety and …

T Eagle, C Blau, S Bales, N Desai, V Li… - ACM Transactions on …, 2022 - dl.acm.org
Conversational agents (CAs) are increasingly ubiquitous and are now commonly used to
access medical information. However, we lack systematic data about the quality of advice …

Framework for guiding the development of high-quality conversational agents in healthcare

K Denecke - Healthcare, 2023 - mdpi.com
Evaluating conversational agents (CAs) that are supposed to be applied in healthcare
settings and ensuring their quality is essential to avoid patient harm and ensure efficacy of …

On conversational agents in information systems research: analyzing the past to guide future work

S Diederich, AB Brendel, LM Kolbe - 2019 - aisel.aisnet.org
Conversational agents (CA), ie software that interacts with its users through natural
language, are becoming increasingly prevalent in everyday life as technological advances …

" Like Having a Really Bad PA" The Gulf between User Expectation and Experience of Conversational Agents

E Luger, A Sellen - Proceedings of the 2016 CHI conference on human …, 2016 - dl.acm.org
The past four years have seen the rise of conversational agents (CAs) in everyday life.
Apple, Microsoft, Amazon, Google and Facebook have all embedded proprietary CAs within …