This work explores the effect of chatbot personality on user experience and investigates how
users perceive agent personality when conveyed through text. Building on previous work in …

Purpose Chatbots are increasingly engaged in service marketing. Some academics and
managers think using anthropomorphism chatbots will improve positive attitudes and …

A recent UNESCO report reveals that most popular voice-based conversational agents are
designed to be female. In addition, it outlines the potentially harmful effects this can have on …

Companies are increasingly using chatbots to provide customer service. Despite this trend,
little in-depth research has been conducted on user experience and user motivation for this …

The increasing capabilities of conversational agents (CAs) offer manifold opportunities to
assist users in a variety of tasks. In an organizational context, particularly their potential to …

Conversational agents (CAs)—frequently operationalized as chatbots—are computer
systems that leverage natural language processing to engage in conversations with human …

Create conversational UIs using cutting-edge frameworks Key FeaturesBuild AI chatbots
and voicebots using practical and accessible toolkitsDesign and create voicebots that really …

In this study, we investigated the impact of a match in personality between a chatbot and the
user. Previous research have proposed that personality can offer a stable pattern to how …

Many of the world's leading brands and increasingly government agencies are using
intelligent agent technologies, also known as chatbots to interact with consumers. However …

Building conversational agents have many technical, design and linguistic challenges. Other
more complex elements include using emotionally intelligent conversational agent to build …