The role of social media in affective trust building in customer–supplier relationships

F Calefato, F Lanubile, N Novielli - Electronic Commerce Research, 2015 - Springer
… a company or a salesperson and their customers through social media platforms.
Therefore, it is reasonable to expect that information conveyed through social media (interaction-…

A conceptual framework for successful salesperson role change management

JH Oh - Journal of Business & Industrial Marketing, 2017 - emerald.com
… on salesperson role and presents salesperson role change process that shows individual
salespersons’ … on the salespersons’ role to show salespersons’ adaptive role changes. …

An Exploration of the Value of Online Social Networks for Salespeople

ME Shoemaker - … Journal of Customer Relationship Marketing and …, 2012 - igi-global.com
… to adopt social media. FaceForce, for example, is an application that allows salespeople to
look … ” or applications that are combinations of existing social media. Sparta, a company that …

Lonely consumers and their friend the retail salesperson

CB Rippé, B Smith, AJ Dubinsky - Journal of Business Research, 2018 - Elsevier
… via in-store salespersons capable of satisfying the social needs of consumers … —social and
emotional—influence the degree to which consumers use in-store sales personnel for social

Towards better interaction between salespeople and consumers: the role of virtual recommendation agent

S Ben Saad, F Choura - European Journal of Marketing, 2023 - emerald.com
… Working on VRAs is original as they represent the technology that can replace salespeople.
In … , which to date has focused on other sales channels such as social media platforms. …

Keep the social in social media: The role of social interaction in avatar-based virtual shopping

JH Moon, E Kim, SM Choi, Y Sung - Journal of Interactive …, 2013 - Taylor & Francis
… The results suggest that a consumer's social interaction with a salesperson and a peer
shopper in the form of avatar-mediated communication enhances the consumer's …

(Re) defining salesperson motivation: Current status, main challenges, and research directions

R Khusainova, A De Jong, N Lee… - Journal of Personal …, 2018 - Taylor & Francis
… borrowing insights from literatures in social identity theory, social exchange theory, and social
network theory to get better insight into the nature of salesperson motivation to sell in team-…

Alone on an island: A mixed-methods investigation of salesperson social isolation in general and in times of a pandemic

NN Chaker, EL Nowlin, D Walker, NA Anaza - Industrial Marketing …, 2021 - Elsevier
… negative effects of salesperson social isolation. … salesperson social isolation influences
salesperson performance. In Study 2, expanding on Study 1, we reveal that salesperson social

The role of analytical CRM on salesperson use of competitive intelligence

CA Nelson, MF Walsh, AP Cui - Journal of Business & Industrial …, 2020 - emerald.com
… For example, a buyer may indicate to the salesperson that the salesperson’s product has
a unique benefit no longer available with a competitor’s product. This could be an important …

Clarifying the influence of emotional intelligence on salesperson performance

S Kadic-Maglajlic, I Vida, C Obadia… - Journal of Business & …, 2016 - emerald.com
salesperson performance, this research posits that EI affects salesperson performance through
salesperson … to supplement the literature on salesperson performance by offering insights …